Return & Exchange Policies

NOTE FOR RETURN & EXCHANGE:

  1. The items should be unused and unwashed for hygiene reasons.
  2. The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
  3. Return/Exchange request that are not raised within 48 hours of receiving the product would not be accepted.
  4. The product would be picked in 5-7 days after the return or exchange request is approved.
  5. Products bought during sale are non-refundable 

Cancellation Policy

In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched. 

Return Policy 

  1. Shipping and COD charges are non-refundable
  2. Raise your return request within 48 hours of receiving the shipment through email us on titly.2k24@gmail.com
  3.  If you receive a damaged/incorrect/incomplete order, do contact us within 48 hours of receiving the order, by mailing us at titly.2k24@gmail.com with your Order ID, and an image/video of the defect/item. We will either ship a replacement for the item or provide a refund for the product, once the pickup is done. 
  4. If you have to cancel an order, please do so before your order is shipped
  5. If you cancel your order before it has been shipped, we will refund the entire amount
  6. Once we have received the products a quality check would be done by our team
  7. The amount refunded within 7-10 days from received the products to you would be only for the products not the shipping charges
  8. In case we do not have pick up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.

Exchange Policy: 

  1. Raise an exchange request within 48 hours of receiving the product through email us at titly.2k24@gmail.com. You will receive an approval mail from us within 48 hours if the request is accepted. A Credit Note will be issued for the product price within 5-7 days once the product is picked up.
  2. Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order  *  Shipping Address : TITLY, Flat-3B, BC-125,Street No.160, Action Area-I, Newtown, Kolkata-700156
  3.  Please make sure that the original product tag and the packing is intact when the product is picked up.
  4. No return and exchange request would be accepted if the return/exchange request is raised after 48 hours of receiving the shipment.
  5. In case we do not have pick up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
  6. Products bought during sale are non-refundable